The Cat's Alley

NBMA's Big Event, April 16, 1998

Building Successful Web Communities
by Amy Jo Kim
of Naima

by Catwoman, roving cat-reporter
(a.k.a. Suzanne Saunders)



Follow me to Naima, named for the African goddess of creativity

Table of Contents

Announcements
Introduction
Case Studies
Nine Basic Principles

Announcements

Walt Kassoway, newly-elected NBMA President, gave congratulations to new NBMA Editor, Linda Jay Brandt. Linda gave a brief statement to announce the revival of the North Bay Beat section of the Multimedia Reporter, and asked for volunteers to assist in Artist Layout. Linda thanked Chris Beatrice who has been doing the art layout for every issue, and also called for volunteer writers and tradeshow participants. If anyone would like to review a show or a book, conduct an interview or anything for the NBMA, please send a request to Linda or Walt and they will respond if the NBMA can purchase the book or ticket or whatever required, to help you volunteer!

Walt also thanked Sharon Callahan for food and transportation along with big thanks to Heidi, Troy and Maggie. Volunteers interested in Hospitality should contact Walt by email.

Sir Maylock of Stansbury invited everyone to the next Art and Music SIG [Special Interest Group], featuring Dimension Studios new generation of animation, seen in shows such as Vampyres using low-polygon VRML [Virtual Reality Modeling Language]. Guest speakers will include Pam Dell of Purple Moon, our own NBMA member Melinda Bell, Annie Fox and Deborah Todd who worked on Anastasia for Disney.

Ann Smulka announced a preview of NBMA award-winning artist Michael Wanger's newest creation, Southwest Symphony on Wednesday, May 13 at the Autodesk Briefing Center.

June 18th, NBMA will hold the second-annual Best of the North Bay not to be missed!

Joe Sinclair announced the beginning of a Professional Media Institute in need of help with promotion and a Fine Art Institute which is a public service bringing performers and artists into the digital world. Good Luck Joe!

Follow me to 3D Design Conference Renee from 3D Design brought two certificates to raffle worth $575 each, for full-day passes to the 3D Design Conference at Moscone Center, May 19-22. Thanks Renee!

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Introduction

Amy Jo explained a little about how she started her Web Design company Naima and how there are Nine [9] Basic Principles to building successful online communities, and she included five Case Studies in her new book. She began with how to start building a web site. Amy Jo asked for a show of hands from the Peanut Gallery for everyone who belongs to a mailing list, newsgroup or buddy-list [lots of hands flew up].

A good start, she qualified, but not necessarily a community. What is a Web Community?

To define whether you are part of a Web Community, she explained, just ask the people who are gathered online for any purpose. If they feel they are, that is the true criteria.

Clients have also defined a Web Community as a place where people gather for a shared purpose, who get to know each other over time, and develop personal relationships.

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Case Studies

Some examples of thriving online communities include Ebay [an Online Auction House], The Motley Fool, the Computer Game Developers Conference, Parent Soup, Ultima Online, ESPN, ThirdAge [demographics], and ethnic-interest groups such as NetNoir for Africans or ChannelA for Asians, and extending to Intranets like Sun Microsystems' facilitate discussions and groups, fostering a sense of community, as opposed to Ghost Towns in Cyberspace, which have a 3D space but without the "Social Scaffolding" are destined to fold!

Follow me to Ebay, Online Auction House Follow me to ThirdAge
Follow me to Net Noir Follow me to ChannelA
Follow me to ParentSoup Follow me to Motley Fool
Follow me to ESPN Follow me to Sun Microsystems
Follow me to Computer Game Developers Conference Follow me to UltimaOnline

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Nine Basic Principles of Building Web Communities

Define the Purpose of your community, know your audience.
Create Flexible Gathering Places, thrive by growing organically. Balance between cramped space or feeling like you are in a barn.
Design systems to manage Identity and Reputation, build trust by creating a persistent identity. Without trust, you have no community.
Promote Strong Leadership. This is a key issue for regulars.
Encourage Appropriate Etiquette. Accountability is balanced against the freedom to discuss subjects openly.
Promote Cyclic Events. In the real world, communities are based on daily to seasonal events.
Provide a Range of Roles. Treat Old-Timers different than Newcomers. People want to play different roles.
Integrate Rituals of Daily Life. From Marriages to Birthdays.
Facilitate member-created Subgroups. Guilds, Clans, Web Rings are all getting popular. Any community thriving, provides a structure for subgroups.

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Define the Purpose of your community

Leverage existing communities.
The Well hosted a Grateful Dead-Head Conference in which people exchanged tickets to concerts and arranged for rides.

Articulate your vision, she explained. Create a Mission Statement internally for your team. Extend the expression into a Brand Personality of community.

Follow me to TEN TEN [reviewed in Cat's Alley] uses a dark, apocalyptic look for gamers, while Parent Soup has a very home-grown look with categories useful for parents to search by their child's age group.

Backstory: Everything that happens before the first frame. Telling a story of how the community was formed, gives a sense of history and creates a story for Elders to tell Newcomers. The cycle binds people into a community.

Prioritize Relationship-Building. AOL beats MSN she explained, because MSN puts content before people.

Return to Nine Basic Principles


Create Flexible Gathering Places

CyberparkStart small and grow. Be extensible. Encourage thematic neighborhoods. A good example is Cyberpark [pictured here] which AOL cancelled because it cost too much.

Allow members to build something to last, an example is The Motley Fool [pictured above in Cases].

People have a vested interest when they help with the creation.

GeoCities has GeoShops for example, and Galleries for competition are popular as Adobe knows.

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Design systems to manage Identity and Reputation

Follow me to Ebay, Online Auction House Create a member database, you need consistent identity for trust.

Look at Ebay, she pointed out, for an example of building a reputation by providing feedback points.

Follow me to UltimaOnline Visually differentiate between roles. Ultima offers different colors for their Virtual Knights.

Develop personalized service, such as Amazon.com [where you can order a copy of Amy Jo's marvelous book of course!].

Once you log in, she explained, Amazon uses Firefly Collaberative Technology to build a database to make personal recommendations suited to your taste.

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Promote Strong Leadership

Follow me to Geocities Publish pictures and bio's, it draws people in and makes them accountable.

Follow me to Bourbon Street at Geocities GeoCities promotes a neighborhood called Bourbon Street with a link to feature sites.

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Encourage Appropriate Etiquette

Develop a chain of command for conflicts, or filters like "ignore" for profanity. Provide tools for users to handle locally [on their own personal computer].

Parents, she explained, reinforce by rewarding positive behavior and punishing for bad behavior.

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Promote Cyclic Events

Follow me to Hecklers Online Hold events for SIG's [Special Interest Group]. She gave Heckler's Online as an example for a place where the game room meets weekly. We can learn a lesson from TEN, she cautioned us, they held their first contest without posting adequate rules, followed by months of flame mails. You will find a clear path to rules now on their site and a good thing to remember, Always Post Rules!

Follow me to ChannelA [This beautiful picture illustrates a cyclic event called Dragon Boat Racing, in a marvelous article about this 2000 year-old tradition still practiced by royalty including Prince Charles and right here in San Francisco held around May-June. Read more about it, on the ChannelA site where this path link will take you].

Return to Nine Basic Principles


Provide a Range of Roles

Provide a Newbie training ground, and encourage asking Elders.

Return to Nine Basic Principles


Integrate Rituals into Daily Life

Follow me to Amazon

TEN customizes their greeting with a menu of events, also Amazon as mentioned earlier.

Celebrate rites-of-passage, for example, GeoCities offers GeoGreeting Cards Online!

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Facilitate member-created Subgroups

Provide role models, start Special Interest Groups. Build an Infrastructure then let the members run it themselves. Give them the tools, chat, calendar etc. and they will create their own Web Rings.

Web Rings she explained, are links from your page to other groups where you belong.

[I hope that I left many virtual rings orbiting in Cyberspace for Web Travelers to find, to enjoy, to remember long after my pawprints have been swept away by the sands of time].

Return to Nine Basic Principles

Return to Table of Contents


Thanks Amy Jo and Best Wishes for a Best Seller!



Suzanne Saunders is Catwoman
Cyberguide and Virtual Reporter at large
Still pushing the envelope of technology and good taste
http://www.well.com/user/catwoman

Last updated June 1998

This page maintained by catwoman@well.com